May 29th, 2026

Privacy Policy

Effective date: May 1, 2026

This Privacy Policy explains how Nodown ("we", "us", or "our") collects, uses, and protects your personal information when you use nodown.app.

Information We Collect

Account information

When you register, we collect your name, email address, and password. If you add team members, we store their email addresses.

Monitor configuration

We store the URLs, hostnames, and port numbers you add as monitors. This data is necessary to operate the monitoring service.

Usage data

We collect technical information including IP addresses, browser type, pages visited, and timestamps. This data is used to improve the service and diagnose problems.

Payment information

Payments are processed by Stripe. We do not store full card details. We retain billing history and plan information.

How We Use Your Information

To deliver the monitoring and alerting service
To send downtime alerts and system notifications
To process payments and manage subscriptions
To respond to support requests
To improve and secure the platform

We do not sell your personal data. We do not use your data for advertising.

Data Retention

Monitor check results are retained for 12 months on Pro and Business plans, and 30 days on the Starter plan. Account data is retained until you delete your account. You can request deletion at any time by emailing [email protected].

Third-Party Services

We use the following sub-processors:

Stripe - payment processing
AWS - infrastructure hosting
Postmark - transactional email

All sub-processors are contractually bound to handle your data in accordance with GDPR requirements.

Your Rights

If you are in the European Economic Area or the United Kingdom, you have rights under GDPR including the right to access, correct, or delete your personal data. To exercise these rights, contact us at [email protected].

Contact

For privacy-related questions, contact us at [email protected].

Last updated: May 2026.